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Seats give teammates access to Intercom.
The number of unique people you’ve reached this past month through email, in-app messages, and notifications, as well as people who’ve engaged with one of your website messages or Custom Bots.
Limited to 50,000 people reached per month. Upgrade to remove the limit.
Seats give teammates access to different tools in Intercom.
Each teammate that uses Intercom will need at least one Seat. For example: A teammate that uses support features will need a Conversational Support seat. If they also need marketing-specific features, they will need a Conversational Marketing seat as well
The number of unique people you’ve reached this past month using Outbound messaging.
People Reached means you only pay for the value you get from Intercom. The ‘people reached’ are the individual users who in the last 30 days received at least one Outbound message from you.